How can we help?

New subscribers can start with a 1-week free trial. When the trial ends, your subscription starts automatically and Apple charges your Apple Account, unless you cancel at least 24 hours before the trial ends. You’ll see the price and trial details in the app before you confirm.

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, choose ScrollSprout and tap Cancel Subscription. You keep access until the end of the period you’ve paid for.

Deleting the app or your account doesn’t cancel your subscription. Apple’s guide covers other devices too.

All payments go through Apple, so we can’t issue refunds directly. You can request a refund from Apple at reportaproblem.apple.com, and Apple decides under its own policies.

Make sure you’re signed in to the App Store with the same Apple Account you subscribed with, then use the restore purchases option in the app. If it still doesn’t unlock, email us with the date of purchase. Please don’t send your card details.

On your device. Journeys, bookmarks, quiz results and your review schedule aren’t synced to our servers or to your account, so they won’t appear if you sign in on another device, and deleting the app removes them. Because we never receive them, we can’t restore them for you.

Your account connects you to ScrollSprout’s AI features and your subscription. You can sign in with Apple, Google or your email address. We only store basic account information; see the Privacy Policy.

That’s fine. Your account uses an Apple private relay address, and emails we send to it are forwarded to you. When you contact us, mention that you signed in with Apple so we can find your account.

• Check that you’re connected to the internet and signed in.
• Wait a moment and try again; busy periods can slow responses down.
• If you shared a link, make sure the page is publicly readable. Paywalled or login-only pages may not work.

Reminders are scheduled on your device. Open Settings → Notifications → ScrollSprout and make sure notifications are allowed. Focus modes and Scheduled Summary can also silence or delay them.

Lessons are generated by AI and can sometimes be inaccurate. Use Ask AI to dig into it, check a trusted source for anything important, and please tell us at info@astherixsys.com, ideally with the topic and a screenshot, so we can improve.

Not at the moment. ScrollSprout is currently designed for iPhone and iPad.